Habit 4 — Think Win-Win
Everyone Can Win I balance courage for getting what I want with consideration for what others want. I make deposits in others’ Emotional Bank Accounts. When conflicts arise, I look for third alternatives.
Habit 5 — Seek First to Understand, Then to Be Understood
Listen Before You Talk I listen to other people’s ideas and feelings. I try to see things from their viewpoints. I listen to others without interrupting. I am confident in voicing my ideas. I look people in the eyes when talking.
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